Pawty Time Philly policies are in place to ensure the safety of your pets and to provide clients with superior services. Please read the entire policies page prior to scheduling services. Please email or call with any questions.
Cancellations: They must be made no later than 9:00 A.M. on the day of the scheduled walk. If we arrive at your home for dog walking/pet sitting and your pet is not available or if we are unable to gain access to your apartment during a scheduled walk, you will be fully charged for dogwalking/pet sitting services.
- Weekday Same-Day Booking (under 24 hr notice): please see Last-Minute Requests Below
- Weekend Booking: Must be made at least 1 week in advance
Day-of schedule changes/Last Minute Requests: Please keep in mind that we try to be as flexible as possible and that we try our best to be understanding of the unexpected schedule changes. We cannot always accommodate last-minute schedule changes or requests (under 24 hours notice). If you’re stuck at work and can’t get home in time to let your dog out, give us a call. We will certainly try our best! We ask for at least 48 hours notice for clients to request a normal non-last minute service visit. Last Minute Services are subject to scheduling constraints, and clients might not receive the desired time slot.
Privacy: It is the policy of Pawty Time Philly to protect the privacy of our clients. We will not disclose to third parties any of the client’s personal information including the client’s name, phone number, address, or email, without expressed consent of the client. We also respect the privacy of a client’s home and will restrict our activities to only the areas we need to access in order to take care of your pet.
Refusal of service: Pawty Time Philly reserves the right to refuse service to any client.
Payment: Payment is due on Thursdays. I do understand that some get walks sporadically. If that is the case please leave payment the day you receive service. If you elect to pay by cash or check, you may leave payment. Please make all checks payable to Pawty Time Philly. Please be advised, Pawty Time Philly reserves the right to terminate services or suspend memberships if overdue balances persist for over a period of time or exceeds $100.00. There will be a $10 late fee added to your account for each week payment is late.
Entrance Access/Walk Time: Our dog walking/pet sitting times include the time entering and leaving your building. Please make sure we have written permission to access your apartment if you live in a doorman entry complex.
Severe Weather: In the event we are faced with severe weather, our services may be altered or cancelled. You will always be notified if this occurs. During a hurricane, blizzard, or any other event where the City of Philadelphia advises people to stay home, we will adhere to city policy for the safety of your pets and also our employees. Midday clients: please let us know ASAP if you will be staying home that day. We highly suggest always having a back-up plan, such as a trusted friend or neighbor, in the event that we are unable to get to your home in severe weather. Having a trusted neighbor as back-up assures that someone can get to your pets if the City of Philadelphia shuts down due to severe weather.
Additionally, Pawty Time Philly reserves the right to decrease outside time with pets in cases where temperatures exceed a heat index of 100 degrees or fall below a 10 degree wind chill. The remainder of the visit will be spent indoors.
Dogs’ Behavior and Health Care: Pawty Time Philly requires that all pets remain current with the following vaccinations: rabies, distemper, parvo, and bordatella. Pawty Time Philly reserves the right to refuse any services or use of its facilities for pets who, in its sole determination, are unhealthy, act aggressively, are undisciplined, evidence inappropriate behavior or who may otherwise be a danger to themselves or other animals or users. Pawty Time Philly does not take any responsibility for any damage that may occur to your pet’s leash, collar or harness while in our care. Pawty Time Philly will not be held liable for any illness or ailment which a dog may incur while in the presence of other animals while walking or in Pawty Time Philly’s care for any reason, or otherwise. You must undertake full responsibility for your pet and his or her actions. As our client, you agree to assume the risks and hazards that might be expected to arise from such use of our services and your pet’s interaction with other animals. Pawty Time Philly shall not be responsible, monetarily or otherwise, for injuries to your pet that may arise in the course of play which may be caused by the presence or actions of other pets. Client hereby agrees to indemnify, save hold harmless and defend Pawty Time Philly and our employees resulting from any costs, damages, claims or expenses (including veterinarian’s fees), that may result from an injury or illness to your pet, or to another pet, if caused by your pet.
Emergency Care: In the event that something should happen to your pet that requires medical attention, we will do everything possible to obtain the right treatment for your pet in a timely manner. In the event that we are unable to reach you in a timely manner for whatever reason, we reserve the right to make medical decisions on your behalf for the care of your pet. You will be responsible for any veterinarian bills that result from getting your pet the medical attention that he or she needs.